Royaleplace is determined to unite individuals. Our commercial center uncovers the world’s most extraordinary spaces — such as lofts, rooftops, and photo studios — and opens them for individuals to book practically any action. With Royaleplace, weddings, photoshoots, team meetings, and more. In total, more than 1 million individuals have gone to a Royaleplace booking, and we’re searching for individuals who need to assist us with arriving at the following 10 million.

Job Description:

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Customer service
• Product knowledge
• Problem-solving
• Documentation skills
• Phone skills
• Listening

About Royaleplace:

Royaleplace is a platform that makes planning gatherings – starting with finding the perfect space – simple. Founded in 2021, Royaleplace is a remote-first company that maintains a strong company culture by gathering frequently in Royaleplace locations.

At Royaleplace, we’re dedicated to creating a team that’s diverse, equitable, and inclusive. Our workplace is a space where all team members are enabled to blaze their own trail, make things happen, and be recognized for taking pride in their work. We believe bringing together people from different backgrounds and identities makes us stronger and better serves the Royaleplace community. We’d especially like to encourage applicants from different backgrounds, locations, and experiences.